This practical, one-day workshop equips you with the mindset and tools to tackle messy, high-stakes challenges. You’ll learn to uncover root causes with Systems Thinking, generate innovative solutions with Design Thinking, and boost your thinking with the help of Generative AI.
When you’re stuck solving the same problems over and over, it’s time to change how you think — not just what you do.
This hands-on session is built for those ready to:
By the end of this workshop, you’ll be able to:
Kui Tze Lin is a certified trainer and experienced consultant in IT Service Management, Agile, DevOps, and transformation. He helps teams work better by aligning mindset, culture, and operations. Known for making complex topics easy to understand, Tze Lin has led change projects for companies like Maxis, Digi, and GfK. He’s certified under PeopleCert, EXIN, and SAFe, and trains in ITIL, PRINCE2, Agile, and DevOps.
This workshop is for anyone tired of guessing, fixing symptoms, or running in circles. Learn how to tackle real challenges using Systems Thinking, generate better ideas with Design Thinking, and boost creativity with Generative AI. All in one day. All hands-on. All practical.